Security and Data: Your Data is Safe
Heap and Torch were designed by security experts. Care has been taken to make sure only you can access your data. We also used an extensive beta process to shake out the bugs before the initial release.
Instead of trying to maintain a data-center ourselves, we hired Slicehost (part of Rackspace). Slicehost maintains a state-of-the-art facility, which means everything imaginable is redundant from firewalls to internet access to power. And of course the facility is monitored 24/7.
Your database is backed-up to multiple locations at least once a day. Additional backups may be performed before a software upgrade or database migration. In short, don’t worry about it!
All communications with our web apps are encrypted. Not just the login or when you upload something sensitive; everything. Which means that it is simply not vulnerable to session hijacking. So you should feel free to use Heap and Torch wherever you want, including public WiFi spots.
Your Data is Your Data